Give every agent a real phone number to handle calls, WhatsApp and email. They research, qualify and follow up, then write every outcome back to your CRM, helpdesk and calendar. Open source: self-host it, or run it on Unpod Cloud.
Unpod scores risk, sentiment and outcomes in real time across every voice agent you run - this is exactly what your ops team sees, live, across the real Unpod screens.
Agent Saanvi asked about the child's preschool admission. The child is only four months old — not yet eligible — so the agent offered to check nearby options and asked for the area and pincode to follow up.
Outcome
Follow-Up Needed
Interest level
Interested
Sentiment
Positive
Engagement
High
Duration
4 Min 31 Sec
Tone
Friendly
Overview
Telephony
Overview
Numbers
Trunks
Calls
Speech
Agents
Playground
Notifications
Settings
Unpod TVs
Telephony overview
across all numbers
Wallet balance 11,746.01 bits
Total
1,380
▲ 100.9%
Inbound
133
▼ 8.3%
Outbound
1,247
▲ 130.9%
Spend
$16.14
▲ 100%
Usage overview
Inbound vs outbound
Inbound Outbound
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Number configuration
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What you get
Built for outcomes, not just replies.
Not a chatbot widget - a platform for running real communication programs, with the analytics, teamwork and integrations to back them.
Live
Realtime analysis
See every conversation as it happens. Live transcripts, sentiment, intent and lead scores stream to your dashboard, inbox or Slack.
Live transcript, sentiment & intent
Lead scoring and call outcomes
Search any conversation by name or result
RBAC
Team collaboration
Bring your whole team into one workspace. Roles and shared spaces keep sales, support and ops working from the same context.
Organizations, teams & role-based access
Shared agent libraries and spaces
Warm hand-off to a human, full context
10K+ parallel
Run multiple campaigns
Launch and manage many inbound and outbound programs at once - each with its own agent, number, script and goals.
Many agents & numbers in parallel
High-velocity dialing with smart retries
Per-campaign goals, scripts & reporting
No glue code
APIs & integrations
Plug Unpod into the systems you already run. Agents read context and write outcomes back to your CRM, helpdesk, calendar and channels.
CRM, helpdesk, ATS & calendar connectors
Open REST APIs and webhooks
Works with your stack - no flow rewrites
Explore Unpod
See Unpod
Go live in weeks, not quarters. Unpod runs the call, reads the room, and knows exactly when to bring a human in.
TELEPHONY
Go Live in Minutes
Attach a number to an agent, set concurrency, hit publish. No engineering sprint, no vendor call.
Bind any number to an agent and set concurrent channels from one screen
Add custom config fields per number for routing and compliance
OPS CONSOLE
Catch Risk Before It Escalates
Every live call is scored Healthy, Warning, or Danger the moment it needs attention — not after the customer hangs up.
Auto-flags stuck refunds, failed KYC, and repeated objections
Nudge any live call straight from the console, no dialing in
CALL DETAIL
Every Call, Fully Understood
Auto-generated summaries, sentiment, tone, and outcome for every conversation — skip replaying the recording.
Instant summary, sentiment, tone, and engagement scoring
Full metadata: duration, agent, cost, latency, and accuracy
ANALYTICS
See the Full Picture
Call volume, sentiment, and outcomes across every agent and number, broken down to the hour.
Spot peak call times and staff your team around them
Break down performance by agent or by phone number
USAGE
Scale Without the Guesswork
Inbound vs outbound volume, wallet balance, and spend, all in one view across every active number.
Track spend and usage trends day by day
Monitor active numbers and connection rates at a glance
Who it's for
Teams that run on Unpod.
From a two-person startup to a regulated enterprise - if your team talks to customers, an open-source agent platform fits.
Startups & dev teams
Ship a branded voice agent without a telecom team. Own the code and customize anything.
Contact-center & CX
Automate routine calls and chats, escalate with context, and cut cost per contact.
Sales & growth
Run outbound qualification and follow-up campaigns at scale, synced straight to your CRM.
Enterprises & regulated
Self-host for full data control and meet ISO, SOC 2 and DPDP requirements in your region.
Agencies & BPOs
Run voice programs for many clients from one multi-tenant platform with shared spaces.
SaaS & product teams
Embed voice, WhatsApp and email into your own product through open APIs and webhooks.
The open-source advantage
A better starting point than build or buy.
Building it yourself is slow; proprietary CPaaS locks you in. Open source gives you both control and speed.
Compare
DIY / in-house
Proprietary CPaaS
Unpod · open source
Source code
You write it
Closed
Open · MIT
Where it runs
Your infra, months to build
Their cloud only
Self-host or Unpod Cloud
Lock-in
High upkeep
Vendor lock-in
Fork it anytime
Channels
Wire each yourself
Separate add-ons
Voice + WhatsApp + email
Data & compliance
Your problem
Their terms
Your region, your keys
Cost model
Engineer salaries
Per-seat markup
Free self-host · metered cloud
Two ways to run it
Self-host it, or run it on Unpod Cloud.
The same open-source platform - self-host it for free, or let Unpod Cloud operate it for you.
Self-host
Run it on your own infra
The whole platform is open source under MIT. Bring it up on your own cloud and keep full control of your numbers and data.
Licensing, integrations, teamwork and security - the things teams need to sign off.
Yes. The platform is MIT-licensed and lives on GitHub at unpod-ai/unpod. Self-host it on your own cloud, or use Unpod Cloud for a managed version with SLAs, monitoring and compliance.
Ready to transform your communication?
Launch a production agent on Unpod Cloud in minutes, or self-host the open-source platform for free. No credit card to start.
