AI-Native contact-center for large teams
Give every agent a real phone number to handle calls, WhatsApp and email. They research, qualify and follow up, then write every outcome back to your CRM, helpdesk and calendar. Open source: self-host it, or run it on Unpod Cloud.
Watch every call, the moment it happens.
Unpod scores risk, sentiment and outcomes in real time across every voice agent you run - this is exactly what your ops team sees, live, across the real Unpod screens.
Call activity — peak times
Sentiment
Unpod TVsUsage overview
Inbound vs outbound
Unpod Bridge
Built for outcomes, not just replies.
Not a chatbot widget - a platform for running real communication programs, with the analytics, teamwork and integrations to back them.
Realtime analysis
See every conversation as it happens. Live transcripts, sentiment, intent and lead scores stream to your dashboard, inbox or Slack.
- Live transcript, sentiment & intent
- Lead scoring and call outcomes
- Search any conversation by name or result
Team collaboration
Bring your whole team into one workspace. Roles and shared spaces keep sales, support and ops working from the same context.
- Organizations, teams & role-based access
- Shared agent libraries and spaces
- Warm hand-off to a human, full context
Run multiple campaigns
Launch and manage many inbound and outbound programs at once - each with its own agent, number, script and goals.
- Many agents & numbers in parallel
- High-velocity dialing with smart retries
- Per-campaign goals, scripts & reporting
APIs & integrations
Plug Unpod into the systems you already run. Agents read context and write outcomes back to your CRM, helpdesk, calendar and channels.
- CRM, helpdesk, ATS & calendar connectors
- Open REST APIs and webhooks
- Works with your stack - no flow rewrites
See Unpod
Go live in weeks, not quarters. Unpod runs the call, reads the room, and knows exactly when to bring a human in.
Go Live in Minutes
Attach a number to an agent, set concurrency, hit publish. No engineering sprint, no vendor call.
- Bind any number to an agent and set concurrent channels from one screen
- Add custom config fields per number for routing and compliance
Catch Risk Before It Escalates
Every live call is scored Healthy, Warning, or Danger the moment it needs attention — not after the customer hangs up.
- Auto-flags stuck refunds, failed KYC, and repeated objections
- Nudge any live call straight from the console, no dialing in
Every Call, Fully Understood
Auto-generated summaries, sentiment, tone, and outcome for every conversation — skip replaying the recording.
- Instant summary, sentiment, tone, and engagement scoring
- Full metadata: duration, agent, cost, latency, and accuracy
See the Full Picture
Call volume, sentiment, and outcomes across every agent and number, broken down to the hour.
- Spot peak call times and staff your team around them
- Break down performance by agent or by phone number
Scale Without the Guesswork
Inbound vs outbound volume, wallet balance, and spend, all in one view across every active number.
- Track spend and usage trends day by day
- Monitor active numbers and connection rates at a glance
Teams that run on Unpod.
From a two-person startup to a regulated enterprise - if your team talks to customers, an open-source agent platform fits.
Ship a branded voice agent without a telecom team. Own the code and customize anything.
Automate routine calls and chats, escalate with context, and cut cost per contact.
Run outbound qualification and follow-up campaigns at scale, synced straight to your CRM.
Self-host for full data control and meet ISO, SOC 2 and DPDP requirements in your region.
Run voice programs for many clients from one multi-tenant platform with shared spaces.
Embed voice, WhatsApp and email into your own product through open APIs and webhooks.
A better starting point than build or buy.
Building it yourself is slow; proprietary CPaaS locks you in. Open source gives you both control and speed.
Self-host it, or run it on Unpod Cloud.
The same open-source platform - self-host it for free, or let Unpod Cloud operate it for you.
The whole platform is open source under MIT. Bring it up on your own cloud and keep full control of your numbers and data.
- ✓Full platform under MIT license
- ✓Your numbers, your data, your cloud
- ✓Bring your own AI & telephony keys
- ✓Community support on GitHub
The same platform, fully managed. Sign in and ship a production agent in minutes - scaling, monitoring and compliance handled for you.
- ✓Managed and autoscaling
- ✓99.95% uptime SLA
- ✓SOC 2, ISO 27001 / 42001, DPDP
- ✓Onboarding & priority support
Things teams ask before adopting.
Licensing, integrations, teamwork and security - the things teams need to sign off.
Ready to transform your communication?
Launch a production agent on Unpod Cloud in minutes, or self-host the open-source platform for free. No credit card to start.