Insuranceevery claim moved, every renewal saved.
Autonomous voice, chat and action agents for carriers, health insurers, TPAs, brokers and insurtech apps.
Built for insurance's hardest conversations.
Claims intake
Capture first notice of loss end-to-end with guided intake, document checklists and CRM writes
Status callbacks
Keep claimants informed with scheduled status calls and WhatsApp updates at every stage
Document chase
Complete every claim file with persistent, polite follow-up until the last document lands
Renewal calls
Call every policyholder before lapse with premium reminders and payment guidance
Coverage questions
Explain coverage, endorsements and exclusions in plain language, any hour
Inspection scheduling
Book surveyor visits and confirm time windows without phone tag
Claims intake
Open every health claim with guided first-notice intake and a document checklist
Network navigation
Point members to in-network hospitals and set up cashless admissions
Pending documents
Chase incomplete files with polite, scheduled follow-up until the claim can move
Renewal reminders
Reach every member before lapse with renewal guidance and payment links
Benefit questions
Explain benefits, waiting periods and network coverage in plain language, any hour
Quote follow-up
Call back every quote request with plan explanations and a booked advisor slot
Advisor scheduling
Book and confirm advisor calls with reminders that cut no-shows
Renewal outreach
Remind every client ahead of renewal dates with premium reminders and payment guidance
Document collection
Collect proposal and KYC documents with checklists and secure upload links on WhatsApp
CRM updates
Log every conversation, outcome and next step straight into your CRM
In-app support
Answer policy and claim questions on chat and WhatsApp without a queue
Claim filing
Guide users through first notice of loss with step-by-step intake and document checklists
Status updates
Tell users the moment a claim moves - and route queries to the right desk
Premium reminders
Nudge ahead of every due date with payment guidance on voice and WhatsApp
Human handoff
Escalate to your team the moment a conversation needs a person, with full context
Better outcomes across the whole policy lifecycle.
- 01
Reach
Answer every claimant and policyholder, any hour, any language - no one gives up in a queue.
- 02
Resolve
Complete FNOL, coverage and status requests in one interaction - no transfers, no repeated stories.
- 03
Accelerate
Chase documents and schedule inspections so claims keep moving instead of waiting on calls.
- 04
Renew
Call ahead of every lapse date with premium reminders and payment guidance so cover never breaks.
- 05
Relieve
Absorb intake, reminders and status calls so your team works the claims that need judgment.
Hear it handle a real conversation.
Sample calls, scripted from real insurance workflows.
Filing a motor claim
A policyholder calls right after a fender-bender in Pune.
“I'm sorry about the accident - let's file this now. I have your policy open; tell me where the damage is, and I'll send a WhatsApp link to upload photos.”
Saving a lapsing policy
A family health policy renews this week, premium unpaid.
“Your family floater renews this Friday, Mr. Sharma. I can send the payment link on WhatsApp right now so your cover continues without a break - shall I?”
Giving a claim update
A claimant wants to know where the claim stands.
“Good news - the surveyor's report is in and your claim has moved to approval. Only your bank details are pending; I can send a secure link to add them.”
Explaining coverage
A policyholder asks whether cataract surgery is covered.
“Yes, cataract surgery is covered under your plan - your waiting period is already complete. Would you like me to help book a cashless admission?”
Built for trust and privacy.
Security and data-protection standards your compliance team can verify.
See what Unpod can do for your policyholders.
Partner with Unpod to answer every claimant and policyholder, every time - on voice, chat and WhatsApp.