Logisticsevery delivery coordinated, every exception resolved.
Autonomous voice, chat and action agents for couriers, 3PLs, e-commerce fulfillment, freight operators and hyperlocal fleets.
Built for logistics' hardest conversations.
Delivery confirmation
Confirm addresses and time windows ahead of dispatch with calls on voice and WhatsApp
NDR resolution
Resolve failed-delivery reports the same day with reattempt booking, redirects and return prevention
Rescheduling
Move deliveries to windows customers will keep, with the change written back to your system
Driver notifications
Brief drivers on route changes and added pickups with automated coordination calls
Hub coordination
Bridge hubs and field teams with status calls and a supervisor handoff when needed
Pickup scheduling
Book and confirm pickups with time-window selection and same-day rescheduling
Order status
Resolve where-is-my-order across every channel before it becomes a ticket
Address verification
Catch bad addresses before dispatch with confirmation calls that update the record
Delivery scheduling
Confirm time windows ahead of dispatch and reschedule on the fly when plans change
RTO prevention
Rescue refused and unreachable orders with same-day callbacks and reattempt booking
Return pickups
Schedule reverse pickups with window confirmation and reminders on WhatsApp
Escalations
Hand off disputed deliveries to your team with the full conversation attached
Pickup coordination
Coordinate dock appointments and pickup windows with shippers and consignees
Driver check calls
Keep line-haul runs on schedule with check-in calls and delay alerts to the consignee
Document chase
Chase PODs, invoices and LRs with persistent, polite follow-up until every document is in hand
Slot rebooking
Rebook missed dock slots the same day with calls to both ends of the lane
Exception alerts
Call consignees the moment a load slips, with a new window agreed on the same call
Order confirmation
Confirm orders and drop points before riders leave with quick verification calls
Rider coordination
Bridge riders and customers with callbacks when the gate, lift or landmark needs sorting
Failed-drop recovery
Recover failed drops with an immediate customer call and a reattempt while the rider is nearby
Arrival updates
Keep customers ready for the doorbell with arrival calls and WhatsApp updates
Feedback follow-ups
Follow up after delivery with a short call and log the outcome to your CRM
Fewer failures across the whole delivery journey.
- 01
Reach
Answer every shipper, consignee and driver, any hour, any language - no call rings out at the hub.
- 02
Resolve
Close exceptions in one conversation - reattempt, redirect or return agreed before the driver moves on.
- 03
Accelerate
Confirm addresses and windows before dispatch so first attempts land and vehicles keep moving.
- 04
Collect
Chase PODs, invoices and pending documents so billing closes without a paper hunt.
- 05
Relieve
Absorb status calls, confirmations and coordination so dispatchers work the loads that need people.
Hear it handle a real conversation.
Sample calls, scripted from real logistics workflows.
Resolving a failed delivery
A package came back undelivered because no one was home.
“Sorry we missed you this morning. I can send the courier back between six and eight this evening, or tomorrow morning - which works for you?”
Confirming an address
The pincode and street on an order do not match.
“Before we dispatch your parcel - should it go to Tower B, Lakeside Residency, or the older Whitefield address we have on file?”
Rebooking a dock slot
A line-haul truck will miss its unloading window.
“Your vehicle from Nagpur is running behind schedule. I can move the unloading slot at the Bhiwandi hub to after lunch - shall I confirm with the dock team?”
Chasing a proof of delivery
An invoice is stuck waiting on a signed POD.
“Your consignment to Chennai was delivered on Tuesday, but we still need the signed POD to close billing. I can send an upload link on WhatsApp now.”
Built for trust and privacy.
Security and data-protection standards your compliance team can verify.
See what Unpod can do for your shippers and consignees.
Partner with Unpod to keep every delivery coordinated - on voice, chat and WhatsApp.