BPOsevery campaign staffed, every call answered.
Autonomous voice, chat and action agents for BPOs, contact-center providers and outsourced customer-operations teams.
Built for a BPO's hardest conversations.
Campaign ramp-up
Launch new campaigns with per-campaign agents, concurrent calling and instant wind-down
Lead follow-up
Work every lead with scheduled callbacks, WhatsApp nudges and CRM updates after each call
Appointment setting
Book qualified prospects into client calendars with confirmations and reminders
Renewal campaigns
Call every expiring customer before lapse with renewal guidance and follow-up on WhatsApp
Survey & feedback
Run post-service feedback calls at portfolio scale with every response logged to the client CRM
Win-back calls
Re-engage lapsed customers with client scripts and a handoff to sales when interest is real
FAQ & status calls
Answer the questions that fill tier-one queues - orders, accounts, appointments - without hold time
After-hours coverage
Keep every client line answered overnight and on holidays without staffing a night shift
Overflow absorption
Absorb peak-hour spikes with concurrent agents so no caller hears a busy queue
Intent routing
Understand why each caller rang and land them in the right human queue - no menu tree
Ticket intake
Capture complaints and requests with guided intake and a ticket logged in the client system
Warm handoff
Escalate to a human agent the moment a conversation needs one, with the full transcript
Payment reminders
Run reminder calls across the portfolio with scripts tuned to each client
Promise capture
Take promise-to-pay commitments on the call and write them straight to the client CRM
Payment follow-up
Chase broken promises with polite, persistent follow-up on voice and WhatsApp
Payment links
Send payment links on WhatsApp during the call and confirm once payment lands
Dispute routing
Route disputes and hardship cases to human collectors with full context
Document chase
Keep every client file moving with follow-ups that do not stop until it closes
Verification calls
Confirm customer details with guided callbacks and updates written to the client record
CRM hygiene
Keep client records current with outcomes, notes and dispositions written after every call
Compliance logging
Give QA teams transcripts and compliance logs for every conversation, per client
Per-client reporting
Deliver per-client reporting on volumes and outcomes without manual collation
Better outcomes across the whole campaign lifecycle.
- 01
Reach
Answer every call and message on every campaign, any hour, any language - no caller gives up in a queue.
- 02
Resolve
Complete tier-one requests in one interaction - no transfers, no call-backs, no repeated stories.
- 03
Scale
Ramp agents up for a new campaign and wind them down after - capacity that follows the contract.
- 04
Convert
Follow up on every lead, chase every document and keep every promise to pay on track so client outcomes land sooner.
- 05
Relieve
Absorb repetitive volume so human agents work the complex, high-value conversations.
Hear it handle a real conversation.
Sample calls, scripted from real BPO workflows.
Following up on a campaign lead
An outbound agent calls back a prospect who asked for an evening callback.
“Hi Ramesh, you'd asked us to call back after work about the broadband upgrade. I can book the installation for tomorrow evening - does that suit you?”
Answering an after-hours status call
A customer calls a client's support line late at night about a delayed order.
“Your order left the Pune warehouse this morning and should reach you tomorrow. I've also sent the tracking link on WhatsApp so you can follow it.”
Taking a promise to pay
A borrower on a client portfolio asks for a few more days.
“That works, Priya - I've noted your promise to pay by Friday. I'll send the payment link now and a gentle reminder that morning.”
Chasing a pending document
A verification file on a client campaign is missing one document.
“One document is holding the file - the address proof. I'm sending a secure link on WhatsApp now; upload takes about a minute, and I'll update your file the moment it arrives.”
Built for trust and privacy.
Security and data-protection standards your compliance team can verify.
See what Unpod can do for your clients' customers.
Partner with Unpod to answer your clients' customers every time - on voice, chat and WhatsApp.