Retail & E-commerceevery cart chased, every order answered.
Autonomous voice, chat and action agents for D2C brands, marketplaces, omnichannel retailers and quick-commerce teams.
Built for retail and e-commerce's hardest conversations.
Cart recovery
Recover dropped carts with timely outreach, objection handling and offer delivery
Order updates
Answer where-is-my-order on voice and WhatsApp without a queue
Order confirmation
Confirm orders before dispatch with quick verification calls that cut failed deliveries
Returns intake
Take return and exchange requests end-to-end with guided intake and pickup scheduling
Win-back calls
Re-engage lapsed customers with personalised offers and scheduled follow-ups
Delivery coordination
Coordinate delivery windows and reattempt failed drops the same day
Order status
Deflect the highest-volume tickets with instant order-status answers, any hour
Refund questions
Answer return and refund status queries instantly, with handoff to staff for disputes
Delivery updates
Keep buyers informed with proactive dispatch, delay and delivery notifications
Document chase
Chase pending seller documents with polite, persistent follow-up until the file is complete
Dispute handoff
Escalate to your team with the whole conversation attached - context never gets lost.
Pickup scheduling
Book store visits and pickup slots with confirmations on voice and WhatsApp
Ready-for-pickup calls
Tell customers the moment orders are ready and confirm collection windows
Win-back campaigns
Call lapsed customers with personalised offers and log every outcome to the CRM
Post-purchase follow-ups
Follow up after purchase with scheduled check-ins and service reminders
Returns coordination
Take doorstep return requests with guided intake and pickup scheduling
Delivery questions
Resolve where-is-my-rider questions instantly on voice and chat
Failed-drop recovery
Reattempt failed deliveries with same-day rescheduling calls
Order issues
Take missing-item and wrong-item complaints with guided intake and instant handoff when needed
Reorder reminders
Keep repeat orders on track with reminder calls timed to each cycle
Lapsed-user calls
Bring back lapsed users with personalised offers and outcome tracking
Better outcomes across the whole shopper journey.
- 01
Reach
Answer every call and message, any hour, any language - no shopper gives up in a queue.
- 02
Resolve
Complete order, delivery and return requests in one interaction - no transfers, no call-backs.
- 03
Accelerate
Coordinate confirmations, pickups and reattempts so orders move without a human chasing them.
- 04
Convert
Chase dropped carts and call lapsed customers so revenue that would slip away lands.
- 05
Relieve
Absorb order-status, returns and reminder volume so staff work the cases that need people.
Hear it handle a real conversation.
Sample calls, scripted from real retail & e-commerce workflows.
Recovering an abandoned cart
A shopper left two kurtas in the cart an hour ago.
“Hi Priya, the two kurtas are still in your cart - and the indigo one is nearly out in your size. Shall I place the order with free delivery applied?”
Tracking an order
A customer wants to know where yesterday's order is.
“Your order left the Bhiwandi warehouse this morning and is out for delivery - the rider should reach you between four and six today. Want live updates on WhatsApp?”
Scheduling a return pickup
A customer wants to return shoes that didn't fit.
“Done - your return is approved and pickup is booked for tomorrow between ten and one. The refund goes back to your card once the shoes are collected.”
Winning back a lapsed customer
A regular hasn't ordered in months.
“We've missed you, Mr. Sharma - your usual monthly staples are back in stock. I can apply your loyalty offer and have them delivered Saturday. Shall I set it up?”
Built for trust and privacy.
Security and data-protection standards your compliance team can verify.
See what Unpod can do for your shoppers.
Partner with Unpod to answer every shopper, every time - on voice, chat and WhatsApp.