Healthcareevery appointment kept, every call answered.
Autonomous voice, chat and action agents for clinics, hospitals, diagnostics labs, insurers and pharmacies.
Built for healthcare's hardest conversations.
Appointment scheduling
Fill the calendar with booking, rescheduling and confirmations on voice and WhatsApp
No-show reminders
Cut empty slots with confirmation calls and same-day waitlist backfill
Patient intake
Shorten the front-desk queue with pre-visit registration and form completion by phone
Triage & routing
Replace the IVR maze with intent recognition and routing to the right department
Follow-ups
Close every care gap with post-visit check-ins, report callbacks and care-plan nudges
Billing questions
Answer charge and payment queries instantly, with handoff to staff for disputes
Test booking
Book slots and home collections in one call, with prep instructions included
Collection scheduling
Coordinate phlebotomist visits with time-window confirmations and driver-style updates
Report notifications
Tell patients the moment reports are ready - and route queries to the right desk
Rebooking
Recover missed collections with same-day rebooking calls
Package guidance
Explain test packages and pricing without hold time
Claims intake
Take first notice of claim end-to-end with guided intake and document checklists
Renewal calls
Call every policyholder before lapse with renewal guidance and payment links
Coverage questions
Explain benefits and network coverage in plain language, any hour
Document chase
Chase pending documents with persistent, polite follow-up until the file is complete
Network navigation
Help members find in-network hospitals and book cashless admissions
Refill reminders
Keep therapies on track with refill calls timed to each prescription
Order status
Tell patients exactly where their order is, the moment they ask
Delivery scheduling
Confirm delivery windows and reattempt failed drops the same day
Adherence nudges
Follow up on chronic-care medication with gentle, scheduled check-ins
Pharmacist handoff
Route substitution and interaction questions to a licensed pharmacist with full context
Consult booking
Book and confirm teleconsults with reminders that cut no-shows
Pre-consult intake
Collect symptoms and history before the call so doctors start informed
Payments & plans
Answer subscription, payment and plan questions instantly
Program nudges
Keep members engaged with scheduled program check-ins and milestone calls
Clinician escalation
Hand off to a clinician the moment a conversation needs one, with the full transcript
Better outcomes across the whole patient journey.
- 01
Reach
Answer every call and message, any hour, any language - no patient gives up in a queue.
- 02
Resolve
Complete requests in one interaction - no transfers, no call-backs, no repeated stories.
- 03
Access
Coordinate slots, prep and confirmations so care starts sooner and no-shows fall.
- 04
Collect
Explain bills, chase documents and follow up on claims so revenue lands faster.
- 05
Relieve
Absorb intake, reminders and coordination so staff work the cases that need people.
Hear it handle a real conversation.
Sample calls, scripted from real healthcare workflows.
Booking a same-day visit
A parent needs a pediatric slot this afternoon.
“I have two openings today - 3:40 with Dr. Rao or 5:10 with Dr. Iyer. The earlier one is closer to your home clinic. Shall I book 3:40?”
Confirming a home collection
A patient reschedules tomorrow's fasting blood draw.
“No problem - I can move your collection to 7 a.m. Saturday. Please remember twelve hours of fasting; water is fine.”
Chasing a claim document
An insurer needs one document to release a claim.
“Your claim only needs the discharge summary now. I can send a secure upload link on WhatsApp - it takes about two minutes.”
Refilling a prescription
A chronic-care patient is three days from running out.
“Your metformin refill is due Thursday. I can place the order to the same address and have it delivered tomorrow evening - confirm?”
Built for trust and privacy.
Security and data-protection standards your compliance team can verify.
See what Unpod can do for your patients.
Partner with Unpod to answer every patient, every time - on voice, chat and WhatsApp.