Travel & Hospitalityevery booking taken, every guest answered.
Autonomous voice, chat and action agents for hotels, resorts, OTAs, tour operators and vacation rentals.
Built for hospitality's hardest conversations.
Reservation calls
Take bookings, modifications and cancellations on voice and WhatsApp without hold music
Pre-arrival confirmations
Confirm stays before arrival with timing checks, directions and special-request capture
Concierge questions
Answer amenity, policy and local questions instantly, in the guest's language
In-stay requests
Log housekeeping and service requests and route each one to the right desk
Post-stay follow-up
Check in after checkout with feedback capture and escalation of issues to staff
Win-back offers
Bring past guests back with scheduled repeat-stay calls and offers
Booking changes
Handle date changes and cancellations end-to-end with policy checks and confirmations
Refund queries
Answer refund and cancellation questions without a queue, with handoff to staff for disputes
Trip support
Resolve mid-trip questions any hour, in the traveller's language
Document chase
Chase pending traveller details and documents with polite follow-up until the file is complete
Human handoff
Hand complex cases to your agents with full context and the complete transcript
Itinerary queries
Explain itineraries, inclusions and pickup points without hold time
Enquiry intake
Take enquiries end-to-end with guided intake, availability checks and booking confirmation
Departure reminders
Confirm departures with timing, meeting-point and preparation reminders
Traveller documents
Collect traveller details and consent forms with persistent, polite follow-up
Change notifications
Call every traveller when plans change with rebooking options and confirmations
Post-tour follow-up
Follow up after the tour with feedback capture and repeat-trip offers
Booking enquiries
Answer availability and pricing questions instantly and take the booking on the same call
Check-in details
Confirm arrivals with directions, access details and timing before check-in
Guest questions
Answer house-rule and amenity questions any hour, in the guest's language
Issue routing
Log maintenance and stay issues and route them to the host or caretaker with full context
Post-stay follow-up
Follow up after the stay with feedback capture and return-stay offers
Better stays across the whole guest journey.
- 01
Reach
Answer every call and message, any hour, any language - no guest gives up in a queue.
- 02
Resolve
Complete bookings, changes and cancellations in one conversation - no transfers, no call-backs.
- 03
Arrive
Confirm before arrival and coordinate timing and requests so every stay starts smoothly.
- 04
Convert
Follow up on open enquiries and past guests so bookings complete and rooms fill again.
- 05
Relieve
Absorb reservation calls, reminders and routine questions so staff focus on the guests in front of them.
Hear it handle a real conversation.
Sample calls, scripted from real travel & hospitality workflows.
Taking a room booking
A traveller wants a lake-view room for the weekend.
“We have a lake-view double free from Friday to Sunday, breakfast included, and check-in opens at two. Shall I confirm it under your name, Ms. Sharma?”
Changing an itinerary
A guest needs to push the Jaipur leg by a day.
“Done - I've moved your Jaipur check-in to Thursday and kept the same room category. Your pickup shifts to 9 a.m.; I'll send the updated itinerary on WhatsApp.”
Handling a late arrival
A delayed flight puts a guest past midnight.
“Thanks for letting us know, Mr. Mehta - I've marked you as a late arrival, so your reservation is held and the front desk will have your keys ready.”
Winning back a past guest
A resort follows up with last winter's guests.
“You stayed with us in Coorg last December - we'd love to have you back. I can hold a hillside cottage for the long weekend; shall I send the details on WhatsApp?”
Built for trust and privacy.
Security and data-protection standards your compliance team can verify.
See what Unpod can do for your guests.
Partner with Unpod to answer every guest and traveller, every time - on voice, chat and WhatsApp.